26 Winterstoke Crescent, Ramsgate, CT11 8AH, United Kingdom
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Privacy Policy for Winterstoke View
Effective Date: 14 October 2023
1. Introduction
Winterstoke View ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines our data protection practices, including how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
We may collect the following types of personal information when you interact with our website or make reservations:
- Contact Information: This includes your name, email address, phone number, and postal address, which may be collected when you inquire about or book your stay at Winterstoke View.
- Booking Information: Information related to your stay, such as check-in and check-out dates, guest preferences, and special requests.
- Payment Information: We collect payment details when you make a reservation, which are securely processed through trusted payment providers.
- Communication Data: Records of your interactions with us, including emails, messages, and feedback forms.
- Website Usage Data: Information about how you use our website, including IP addresses, browser details, and cookies (see our Cookie Policy).
3. How We Use Your Information
We use your personal data for the following purposes:
- To Process Reservations: We collect and use your information to manage your bookings and provide you with the services you request.
- To Communicate: We use your contact information to send reservation confirmations, updates, and respond to your inquiries.
- To Improve Our Services: We analyse website usage data to enhance our site's functionality and user experience.
- Legal Obligations: We process your data as required to comply with legal obligations under UK GDPR.
4. Data Retention
We will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your information to comply with legal obligations, resolve disputes, and enforce our policies.
5. Data Sharing
We do not sell or rent your personal data to third parties. We may share your information with trusted service providers to facilitate our operations, such as payment processors, email service providers, and booking management systems.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You can request information about the personal data we hold about you.
- Correction: You can request corrections to your personal data if it is inaccurate or incomplete.
- Deletion: You can request the deletion of your personal data, subject to legal obligations.
- Objection: You can object to the processing of your personal data for marketing or legitimate interests.
- Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
7. Security
We use appropriate security measures to protect your data. However, we cannot guarantee the security of your data transmitted to our website, so any transmission is at your own risk.
8. Contact Us
If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us at enquiries@winterstokeview.com
9. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal compliance. Please check this page periodically for updates.
By using our website, you consent to this Privacy Policy and agree to our data processing practices. Thank you for choosing Winterstoke View for your stay.
Copyright © 2023 Winterstoke View - All Rights Reserved.
Local photography courtesy of Frank Leppard
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